Setiarini, Mersiana, Kartika Dewi, and Septi Oktapiani. Service Management Triangle: Jurnal Manajemen Jasa 6, no. 2 (November 29, 2024): 91-103. Accessed April 21, 2026. https://ars3.namadomainanda.my.id/index.php/jsj/article/view/2034.